Showing 12 of 81 recent articles
With high turnover and shift-based schedules, reaching retail employees during emergencies presents unique challenges. Learn notification strategies that overcome retail communication barriers.
Winter weather affects locations differently based on geography and infrastructure. With 2024 seeing $182.7 billion in weather-related damages, regional response tiers that account for local conditions while maintaining operational consistency are no longer optional.
Your frontline staff face customers first during crises. Without proper communication training, they fumble answers, spread confusion, and damage trust. Here's how to prepare them for the moments that matter most.
Nearly 90% of consumers avoid businesses with negative reputations. A single crisis can cost millions and destroy years of customer loyalty. Here's how to protect your bottom line.
Most organizations finish an incident and move on. The smart ones pause to ask what went wrong and how to prevent it next time.
Credit union mergers promise efficiency and growth but introduce serious operational risks. Here's how to protect member service and regulatory compliance during integration.
Your internal team can't handle every crisis. Here's how to know when external incident response specialists will save you time, money, and reputation.
A single viral post can erase $1.4 billion in market value before you finish drafting your first response. Here's what recent crises teach us about the brutal math of social media speed.
The difference between containing an incident and fully resolving it can cost your organization over $1 million. Here's what you need to know about the timeline that matters most.
Most crisis plans look good on paper but fail when teams can't finish critical tasks. Here's how tracking completion rates exposes weak points before real disasters strike.
35% of outages worsen due to delayed escalations. Most organizations lack specific triggers for when to elevate decisions, who has authority to act, and how to prevent bottlenecks that extend downtime.
Most organizations think their crisis plan failed. But the real problem? Teams working against each other without knowing it. Here's what coordination breakdowns actually cost you.