Built to maintain
Guest Trust
During Emergencies
AI-Powered Guest Communications, Employee Action Plans, and Crisis Management for Hotels so you're prepared to respond to any emergency situation within minutes.
Real-World Hotel Scenarios
See how hotels use Branchly to respond faster, maintain guest satisfaction, and protect brand reputation during critical situations
Guest Communication Management
Create and execute branded guest communications with approval workflows that ensure brand consistency. Use AI-assisted content generation for professional messaging across all channels. Maintain your hotel's voice and reputation while responding quickly to guest needs during any disruption.
Multi-Department Coordination
Automatically route tasks and communications to the right departments - front desk, engineering, housekeeping, security, IT, and F&B. Every team receives clear, role-specific instructions with real-time updates. Eliminate confusion and ensure seamless coordination across all departments during any crisis.
Multi-Property Operations
Whether it's one property or 300, coordinate consistent responses across your entire portfolio. Track operational status in real-time, monitor guest satisfaction, and ensure brand standards are maintained at every location during disruptions.
Facility & Infrastructure Disruptions
When HVAC fails, elevators stop, or plumbing issues arise, respond instantly with pre-planned protocols. Coordinate engineering, front desk, and housekeeping to minimize guest impact. Update guests proactively with status notifications and alternative arrangements—all while maintaining complete documentation for insurance and corporate reviews.
Technology & System Outages
Respond immediately when PMS, POS, or Wi-Fi systems go down. Launch pre-approved guest notifications, coordinate with IT and vendors, deploy manual backup procedures, and keep all staff informed. Built-in workflows ensure every department knows exactly what to do while systems are restored.
Automated Scenario Detection & Playbook Creation
Automated Scenario Detection & Playbook Creation
Our intelligent system continuously monitors your environment and industry to identify potential crisis scenarios before they happen. When a scenario is detected, Branchly automatically creates customized response playbooks tailored to your property's specific needs, protocols, and guest experience standards—ensuring you're always prepared to respond swiftly and professionally across all departments.
Pre-Approved Crisis Communications Ready to Deploy in Minutes
Pre-Approved Crisis Communications Ready to Deploy in Minutes
Branchly creates complete crisis communications for your hospitality operation - press releases, guest emails, internal memos, staff alerts, FAQ documents, social media responses and more - all tailored specifically to your brand, properties, and guest base before an emergency ever happens. For every potential scenario from facility failures to severe weather, you'll have professional, brand-compliant messaging ready across every channel. No scrambling to write under pressure, no waiting for approval, no starting from scratch. Just comprehensive communications customized to your properties and ready when you need them most.
Built for Hospitality Excellence
Protect your guests, maintain your brand reputation, and ensure operational continuity with purpose-built crisis management tools.
Guest Communication
Keep guests informed during disruptions with pre-approved, on-brand communications ready to deploy instantly across all channels.
Multi-Property Coordination
Coordinate responses across all properties with centralized crisis management and real-time updates for consistent guest experience.
Service Continuity
Maintain exceptional guest services during disruptions with tested response plans and automated workflows across all departments.
Protect Your Property's Reputation and Guest Trust
Protect Your Property's Reputation and Guest Trust
Join leading hospitality brands that trust Branchly.ai to handle crisis communications with speed, consistency, and confidence. Be prepared for any emergency—from facility failures to severe weather—with AI-powered tools designed specifically for multi-property operations.